Privacy Policy

Last Updated: May 27, 2025

At Kradind and its affiliated companies (collectively referred to as “Kradind”, "we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our hotel booking services. By providing your personal data to us—whether online or by phone—you agree to the terms outlined in this policy.

1. Information We Collect

We collect personally identifiable information (PII) that may include but is not limited to:

• Full Name & Date of Birth
• Postal Address
• Phone Number
• Email Address
• Payment Details (Credit/Debit Cards)
• Social Media IDs (if used during login)
• Passport Number (if required)
• Booking Preferences (e.g., room type, dietary needs)

If you provide information on behalf of another person (e.g., co-travelers), you confirm that you have their permission to do so.

2. How We Collect Information

We may collect your information in several ways:

• Via Our Website: When you book a hotel, sign up for newsletters, or submit inquiries.

• Offline: Through customer service channels such as phone calls, live chat, or email.

• Third-Party Sources: Including social media, marketing partners, or public databases as permitted by law.

3. How We Use Your Information

Your personal data may be used to:

• Process and confirm hotel bookings
• Send booking confirmations and transaction receipts
• Provide customer support or respond to queries
• Send newsletters, promotional offers, or alerts
• Personalize hotel recommendations and user experience
• Fulfill legal obligations, including sharing data with authorities

4. When We Share Your Information

We may share your data with:

• Hotels & Accommodation Providers — to fulfill your reservation.
• Payment Processors — for secure payment transactions.
• Marketing & Affiliate Partners — for promotions and tracking.
• Government or Legal Authorities — if required by law or to enforce our rights.

5. Data Security

We implement industry-standard security measures including SSL encryption, firewall protection, and secure data centers. Sensitive information like credit card details is processed only through PCI-compliant third-party gateways—we do not store full card data on our servers.

6. Your Rights & Choices

You can:

• Opt-out of marketing emails at any time
• Request access to, correction, or deletion of your personal data
• Control cookie settings through your browser

7. Cross-Border Data Transfers

We may transfer your information to providers located in other countries, where privacy laws may differ. Such transfers are handled in accordance with applicable legal protections.

8. Data Retention

Your information will be stored only as long as necessary to fulfill booking requests, comply with legal obligations, or resolve disputes.

9. Changes to This Privacy Policy

Kradind reserves the right to modify this Privacy Policy. Any updates will be posted on this page along with a revised date. Continued use of our services implies acceptance of the new terms.

10. Learn More

Please also review our Terms & Conditions and Refund Policy for more information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@kradind.com or call +1-9000-000-000.