Refund Policy
At Kradind, we are committed to processing refund requests for flight bookings in a transparent and timely manner. This Refund Policy explains the conditions under which you may request a refund for flight services booked through our platform.
General Policy
Refund eligibility depends entirely on the airline's fare rules and terms at the time of booking.
Kradind acts solely as a booking agent and does not determine or guarantee refunds.
Passengers are advised to review the airline's refund and cancellation policy before confirming the booking.
Refund Process
We submit refund requests to the airline on your behalf after your cancellation request is received and verified.
Approval and amount refunded are based on the airline's specific fare rules and timelines.
Refunds, if approved, may take up to 60–90 days depending on the airline and bank processing times.
Kradind is not responsible for any delays caused by the airline or financial institutions.
Refund Service Fees
A processing fee may apply when we handle refund communications with the airline.
This fee is applicable only if the airline authorizes a refund or waiver.
If the refund request is denied by the airline, any service fee charged by Kradind will be refunded; however, the original booking fee is non-refundable.
Non-Refundable Situations
Flights marked as non-refundable at the time of booking.
No-shows or missed flights due to passenger error or delay.
Flight disruptions caused by weather, strikes, or other force majeure events.
Policy Modifications
Kradind reserves the right to update this Refund Policy without prior notice.
By continuing to use our services after changes are made, you agree to the updated policy.
Contact Information
For questions about our refund policy or to initiate a refund request, please contact our customer service team at info@kradind.com or call +1-9000-000-000 (+1-9000-000-000). Our business hours are Monday-Friday, 9:00 AM to 6:00 PM EST.
Additional Information
This Refund Policy is specific to flight bookings. For information about refunds for hotel or car rental bookings, please refer to the respective policies for those services.
This Refund Policy is effective as of January 1, 2025.